Event Cancellations, Postponements and Refunds
Sometimes things don't go to plan so here's what you need to know...
16 articles
- ❌ I Now Have to Cancel My Event Which I Previously Postponed. What Do I Do?How to cancel an event that was previously postponed to a date "to be confirmed".
- ❌ How to Cancel Your EventNeed to cancel your event? You can manage this directly through the Promotion Centre. 👇
- ❌ How to Cancel Your Event SeriesNeed to cancel your whole Event Series or specific dates within an Event Series? You can manage this directly through the Promotion Centre. 👇
- How to Cancel Your Session Based Event❌Need to cancel your whole Session Based Event, specific dates or individual sessions? You can manage this directly through the Promotion Centre. 👇
- 📅 I Have a New Date for My Postponed Event, What Do I Do?How to update the date of a postponed TBC event and notify your customers.
- 📅 How Do I Create My New Listing for My Rescheduled Event?How to create a new event listing for your rescheduled date and move your tickets across.
- 📅 What Happens When I Have a New Date for My Event?How to update your event when you have a new date.
- ⏰ How Long Do Customers Have to Review Their Options?How long customers have to review their options and request a refund through their Order History.
- 🎟️ Where Can I See My Previous Event’s Ticket Sales?How to view ticket sales from a previous or postponed event.
- 🎟️ When Will My Tickets Be Moved to the New Event?Find out when tickets from your postponed event will be moved to your new event listing.
- 🎟️ Why Aren’t My Tickets on Sale for My Rescheduled Event?Find out why your tickets aren't available for sale after postponing your event.
- 📅 How to Postpone an EventNeed to postpone your event? You can manage this directly through the Promotion Centre. 👇
- 💷 What Are the Refund Window Options?Find out how refund requests are handled when you postpone an event.
- 💷 What Are the Refund Window Days?Find out how long customers have to request a refund after your event has been postponed.
- 💷 If I Choose Skiddle to Handle Refund Queries, What Does This Mean?Find out what happens when you choose Skiddle to manage refund requests outside your selected refund window.
- 💷 What Happens When a Refund Request Is Referred to Me?Find out how customer refund requests work when you have chosen to manage them directly.