When you postpone an event, you'll be asked how you would like to handle customer refunds. This helps our Customer Care team ensure refund requests are managed in line with your preferences.
At Skiddle, we encourage customers to retain their tickets for the rescheduled date where possible. However, customers are legally entitled to request a refund up until the rescheduled event date.
📅 Choose Your Refund Window
When postponing your event, you'll first need to choose how many days customers can request a refund themselves using the link in their Order History.
The refund link will remain active for the number of days you select.
💡 Please note: Once selected, the refund window can only be increased, not reduced.
After the refund window ends, there will be a 7-day grace period during which late refund requests will be acknowledged and authorised.
👤 Choose Who Handles Refund Requests
You'll then need to choose how refund requests should be handled once the refund window has closed.
You have two options:
🤝 Skiddle Customer Care
Authorise our Customer Care team to process refund requests automatically when customers get in touch.
📩 Refer Refunds to You
All refund requests will be referred to you to review and handle.
⚠️ Important: Customers can request refunds at any point up to and including the day of the rescheduled event. If you choose to handle refund requests yourself, you must comply with Consumer Law and inform Skiddle of any refunds you authorise. Failure to issue refunds may result in chargebacks and additional fees.
🔄 Need to Change Your Preferences?
If you'd like to change your refund window or how refund requests are handled, please contact your dedicated Account Manager or our Account Support team.