If you've chosen for refund requests to be referred to you, customers can contact you directly through their Order History once the automated refund window has closed. 📩
This option is only available when you've selected for refund requests to be referred to you. It won't be available if you've chosen for Skiddle Customer Care to process refunds on your behalf.
📩 How Will Customers Contact Me?
Customers can contact you directly through their order history when their refund request has been referred to you.
🔒 Your contact details are not shared with the customer.
However, please be aware that if you reply directly to the customer's email, your email address will be visible to them.
💷 How Do I Ask Skiddle to Process a Refund?
If you require Skiddle to process a refund, please CC custcare@skiddle.com into your reply to the customer.
Alternatively, if you want to authorise a refund without responding to the customer directly:
📧 Forward the customer's email to custcare@skiddle.com.
✅ Include your decision to authorise the refund.
🎟️ Our team can then process the refund accordingly.
🔐 Keep Customer Information Secure
You should never request card details, passwords or other sensitive personal information from customers by email.
Email isn't a secure method of communication for sharing this type of information. 🔒
We pride ourselves on providing excellent customer service, so we encourage you to deal with customer enquiries promptly and professionally.
ℹ️ Need to Change Your Refund Settings?
If you'd like more information or want to change how refund requests are handled for your events, get in touch with:
👤 Your dedicated Account Manager
🤝 Our Account Support Team
They can help you update your refund preferences or answer any questions you may have.