If your customer has an issue with their order, there are several ways they can find help or contact Skiddle. 👇
📋 Check Order History First
If a customer has an issue with their order, it's worth directing them to their Order History first.
From here, customers can:
🎟️ Download their tickets
📧 Resend their order receipts
✏️ Edit their details
🔄 View their options for cancelled or postponed events
🆘 Visit the Customer Help Centre
The Skiddle Help Centre has lots of useful information to help customers find answers to common questions.
Customers can:
🔎 Search for information and potential solutions
💬 Use the chatbot for help
📩 Submit a request to the Customer Care team if they can't find a solution
📧 Contacting Customer Care
If the issue can't be resolved through the Help Centre, customers can contact Skiddle's Customer Care team.
They can do this by:
💻 Visiting the Skiddle Help Centre and using the chatbot.
📩 Contacting the Customer Care team directly.
⚠️ Please note: We never, under any circumstances, provide customers with our promoters' contact details.
🔄 Refund Requests
If you've opted to have all refund requests referred to you, we've created a dedicated form that allows customers to contact you directly.
Any messages submitted through this form will be sent directly to your inbox, allowing you to manage the refund request yourself. 📩