When an event is postponed, customers have a set period to review their options and request a refund through their Order History.
The options window can be set to:
7 days
14 days
21 days
30 days
60 days
90 days
During this period, customers can use the link in their Order History to review their options and, if eligible, request a refund automatically. 💷
⏳ What Happens After the Options Window?
Once the selected options window has expired, any further refund requests will be handled according to your refund preference.
Customers may either:
💷 Have their refund processed by our Customer Care team, or
📩 Be advised to contact you directly via the contact form in their Order History, your website or social media channels.
💡 Please note: The process will depend on the refund preference selected when the event was postponed.
📅 Can I Extend the Options Window?
Yes. If you'd like to extend the 7-day automatic options window, please contact either:
👤 Your designated Account Manager: am@skiddle.com
🤝 Account Support Team: promoters@skiddle.com