Need to refund a customer for your event? You can process individual customer or ticket refunds directly through Order Admin in the Promotion Centre. 👇
🔄 How to Refund a Customer
To process a refund:
🖥️ From the Promotion Centre dashboard, select the event you want to manage.
👥 On the left-hand side, click Customers and Orders.
📋 Select View Orders.
🔎 Locate the customer or order you want to refund.
🆔 Click on the Order ID.
This will open the order and display details including:
📅 Order date
⏰ Order time
🆔 Order number
👤 Customer name
🎟️ Ticket details and cost
💰 Choose What to Refund
Using the options on the left-hand side of the order page, you can choose whether to:
💷 Refund the entire order
🎟️ Refund an individual ticket within the order
Select the appropriate option and follow the on-screen steps to process the refund.
⚠️ Refunding Cancelled or Postponed Events
Processing refunds through Order Admin is ideal for specific customers or individual orders that are eligible for a refund.
If you're cancelling or postponing an entire event, you should follow the relevant cancellation or postponement procedure instead.
👉 See our guide on How to Cancel My Event for more information.
For more visual learners, please see our handy How To video below: 🎥