To refund a customer for your event, click onto the name of the event on the dashboard. On the left click the 'Customers and Orders' tab. Click 'View Orders'. Locate the correct customer and click onto the Order ID.

This will show the date, time of order, order number, name and cost of the ticket.

Using the buttons on the right-hand side of the page (shown below) select if you would like to refund the entire order or an individual ticket from an order.

Processing orders this way is ideal for specific orders/customers that grant a refund. If you are cancelling or postponing an event, please follow the cancellation and postponement procedure here.

For more visual learners please see our handy How To video below: