Customers can choose to purchase Refund Protection when checking out. 🛡️
This gives them the opportunity to claim a refund if their circumstances mean they can no longer attend and their reason falls outside Skiddle's standard refund terms for event cancellations or postponements.
💷 How Does Refund Protection Work?
If a customer has purchased Refund Protection with their order, they may be entitled to claim a refund through our third-party insurance provider if their circumstances meet the terms of the policy.
For a concise overview of Refund Protection at Skiddle, see our Refund Protection guide.
📅 Claims can be made up to 30 days after the date of the event.
⚠️ Important: Do Not Scan Unattended Tickets
If a customer is not attending the event because they intend to make a Refund Protection claim:
🚫 Do not scan their ticket or manually redeem it using the RapidScan app.
Scanning or manually redeeming a ticket may interfere with the customer's Refund Protection claim.
💡 Important Information
Refund Protection is separate from Skiddle's standard refund process. Customers who have purchased protection should follow the relevant claims process with the third-party insurance provider.