Customers and the Skiddle Access Scheme
A bit of insight into the customer-facing side of Skiddle so you can help your customers
14 articles
- 📝 Checkout QuestionsCollect additional information from customers when they book tickets for your event.
- How Can My Customers Locate Their Orders?📧Having trouble finding an order? Customers can use our Order Finder to locate which email address their tickets are linked to and resend their order receipt. 👇
- How Do I Get in Touch with Customers and See Who Is Coming to My Event?👥Find out who is attending your event, access customer information and download your customer lists.
- 💬 How Do My Customers Get in Touch with Skiddle?Find out how your customers can get help with their orders and contact Skiddle's Customer Care team.
- 💷 How Do I Refund My Customers?How to refund customers through the Promotion Centre and Order Admin.
- 🛡️ What Is Refund Protection for Customers?Find out how Refund Protection works and what customers can claim for.
- ⭐ Customer ReviewsEverything you need to know about customer reviews on Skiddle.
- 📊 Customer Marketing ReportHow to access customer data from customers who have opted in to receive marketing. 📧
- 📧 Which Email Will Receive Customer Enquiries?Find out which email address will receive customer enquiries and refund requests.
- 📋How to Download Your Customer ListNeed to download your customer list? You can quickly access and download your customer data through the Promotion Centre. 👥
- Skiddle Gift Cards