If you have chosen for refund requests to be referred to you instead of our Customer Care team dealing with them, customer emails will be sent to your main account email address.
📩 How Do I Change the Email Address?
If you'd prefer customer enquiries to be sent to a specific email address, you can update this through your Manage Profile settings in the Promotion Centre.
To update your email:
🖥️ Log in to the Promotion Centre.
⚙️ Click the Settings button in the top-right corner.
👤 Select Manage Profile.
4. 📧 Scroll down to the Contact Details section.
5. Enter your preferred email address in the Feedback Email box.
6. 💾 Click Save.
Once updated, customer enquiries and refund requests will be directed to the email address you've provided.
