If you have chosen for refund requests to be referred to you instead of our Customer Care team dealing with them, customer emails will be directed to your main account email.

However, if you have a specific email for these to be directed to, please update your contact details in the 'Manage Profile' settings on the dashboard in the Promotion Centre. On the top right-hand corner click onto the settings button then click 'Manage Profile'.

Scroll down and in the contact details box enter the email into the Feedback email box. Click Save.