You can invite other users to your account and assign them specific permissions, making it easier to work together while keeping sensitive information restricted.
⚙️ How Do I Add a Team Member?
To invite a new user:
🖥️ Log in to the Promotion Centre.
⚙️ Click the Settings icon in the top right-hand corner.
👥 Select Manage and Invite Users.
4. ➕ Click Invite User.
5. 📧 Enter their email address.
6. 🔐 Select the permissions you'd like to give them.
7. ✅ Send the invitation.
It doesn't matter whether the person already has a Promotion Centre account. They'll either receive an invitation to create one or be invited to join your account using their existing account.
🆕 Inviting a New User
If the person doesn't already use the Promotion Centre:
📧 Enter their email address and select their permissions.
✉️ They'll receive an email inviting them to join.
🔑 They'll enter their details and create a password.
✅ They'll accept the invitation.
👤 They'll have their own Promotion Centre account and can switch to your account using the profile switcher.
👤 Inviting an Existing User
If they already have a Promotion Centre account:
📧 Enter their email address and select their permissions.
✉️ They'll receive an invitation.
🔑 They'll log in using their existing account details.
✅ They'll accept the invitation.
🔄 They'll then be able to switch to your account using the profile switcher.
🔐 What Permissions Can I Give?
You can control which areas of your account each team member can access.
The following permissions can be granted.
Please note, all users will have access to the main dashboard, but links/buttons may be disabled if they don't have the necessary permissions.
Permission | Description | Notes |
👑Owner | Access to all features | ⚠️ Only available to the original account owner. |
🛡️Admin | Access to all features, except managing/inviting users |
|
🎟️Listings + Tickets | Allows users to:
➕ Add events ✏️ Edit events 👀 View events 🎟️ Add, edit and view tickets 🔄 Manage associated features such as Re:Sell, Remind Me and Waiting List | 💡 Some areas, such as Remind Me and Waiting List, may also require Customer Data permission. |
📊Analytics | Viewing reporting under the 'Analytics' menu |
|
💷Finance | Allows users to:
|
|
👥Customer Data | Viewing and downloading any personal customer data reports | 💡 Customer Data permission may also need to be combined with Listings + Tickets to access event order information. |
🔄 How Does a User Switch Between Accounts?
Once they've been invited, users can switch between accounts by:
👤 Clicking the profile icon next to their name in the top right.
⬇️ Selecting the relevant promoter account.
❓ FAQs
How many accounts can a user belong to?
There is no limit to the number of accounts a user can be invited to.
How many users can I invite?
You can invite up to 25 users to your account.
Each user can also be a sub-user of up to 10 other accounts.
Can I remove a user?
Yes. You can select:
🗑️ Remove — if they've accepted the invitation.
❌ Cancel — if the invitation is still pending.
What if a user doesn't receive their invitation?
If they're already a Promotion Centre user, they can log in and check their Pending Invites screen.
If they're a new user, cancel the existing invitation and send it again. It's also worth asking them to check their spam folder. 📧
Can invited users invite other users?
No. Only the account owner can manage and invite users.
Can I see if someone has accepted my invitation?
Yes. Once accepted, they'll move from Pending Invitations to the Members list.
I don't recognise someone in my Members list. What should I do?
They may have changed the email address associated with their account since you invited them.
You may also see members of the Skiddle team listed if they've been given temporary access to help with support or troubleshooting. This access is restricted and expires within 48 hours.
If you're unsure about a user, contact Skiddle or remove their access.
I've invited someone but they can't see my events or reports?
First, make sure they've switched to your promoter account using the profile switcher.
If they still can't access the information they need, check that they've been given the appropriate permissions.
Can I restrict access further?
If the available permissions don't provide the level of access you need, get in touch with Skiddle to discuss your requirements.
Is there a limit to how many accounts a user can be part of?
No, a user may be invited to as many accounts as necessary
Is there a limit to how many users I can invite to my account?
Yes, there's a limit of 25 users. Each user account can still only become a sub-user of 10 others.
Can I remove a user once invited?
Yes, you can click 'Remove' if they have already accepted the invite, or 'Cancel' if it's still pending
What can I do if a user doesn't receive their email invite?
If they are already using the Promotion Centre, they just need to login, and a Pending Invites screen will be shown. If they are not an existing user, please cancel their invite and invite them again. It's always worth asking the user to check their spam folder.
I'd like to restrict access in a way that's not possible using the above permissions
Please get in touch and we can discuss and consider your requirements.
Can an invited user invite other users?
No, only the account owner can manage/invite other users into their account.
Can I see if a user has accepted my invitation?
Yes, they will move from the "Pending invitations" list, to the "Members" list.
There's a user under my "Members" list that I don't recognise
It may be that the user has changed their email address on their account since you invited them.
I've invited users, but they can't access any of my events or reports
They will need to switch to your account as explained above.
You may also see members of the Skiddle team if they need to access your account to support you, or for troubleshooting. This access is restricted, and expires within 48 hours.
Please check this first, and if you are still unsure, get in contact with us or remove them.