🔎 Where Can Customers Find Their Tickets?
Customers' tickets will appear in the Skiddle app when they're logged into the account that was used to purchase the tickets.
💡 Please note: The account the tickets are linked to may be different from the email address the order receipt was sent to.
📍 Using the Order Finder
If a customer is struggling to locate their order, they can use our Order Finder.
The Order Finder can help customers:
🔎 Find which account their order is linked to.
📧 Identify the email address associated with their order.
📨 Resend their order receipt.
This makes it quick and easy for customers to track down their tickets if they're unsure which account or email address they used when booking.
❓ Entered the Wrong Email Address?
If a customer entered an incorrect email address and didn't receive their ticket download email, they'll need to contact our Customer Support team.
👉 They can find help and contact options via the Skiddle Help Centre.