INeed to see who is coming to your event or contact your ticket holders with important event information? You can access customer details and download customer lists directly through the Promotion Centre. 👥
⚠️ Important: Customer information can only be used to communicate information that is relevant to the event they have purchased tickets for. Using customer data for marketing purposes could result in penalties for breaching GDPR.
📋 How to View Your Customer Orders
To view the customers who have purchased tickets for your event:
🖥️ From the Event Dashboard, select the event you want to view.
👥 On the left-hand side, click Customers/Orders.
📋 Select View Orders.
You'll then see a list of all orders placed for that event.
📥 Export Your Customer Information
Once you're on the View Orders page:
🔎 Review the customer orders for your event.
📊 Click Export on the right-hand side.
📄 Download the information as a spreadsheet.
This gives you access to the customer information you need to manage communications relating to your event.
📧 What Can I Contact Customers About?
You can contact customers about information that is directly relevant to the event they've purchased tickets for, such as:
⏰ Entry times
🎤 Stage or performance times
📍 Venue information
🗺️ Venue location
📢 Important event updates
🚫 What Can't I Contact Customers About?
Customer data must not be used for promotional or marketing purposes.
For example, you cannot use customer information to:
❌ Promote your upcoming events
❌ Upsell other events
❌ Contact previous customers about unrelated events
❌ Send promotional marketing messages
🎟️ How to Download Your Customer List
If you need a full customer list for your event, we recommend first ensuring that all tickets are closed.
💡 Why? Closing your tickets helps ensure there are no late sales that haven't been included in your customer list.
To download your Customer List:
🖥️ Go to the Customers/Orders section in the Promotion Centre.
📋 Click Customer Lists.
📥 Download your customer list as a CSV.
🖨️ Print a RapidScan Backup List
You can also create a physical backup list for use at your event.
Simply select Print RapidScan Backup List to open the full list as an .html page, which you can then print. 🖨️
💡 Top Tip: Download your final customer list as close to the event as possible, after closing ticket sales, to make sure it reflects the most accurate customer information.