Checkout questions enable promoters to retrieve specific information from customers in relation to the event, the promoter can then use the answers to tailor the event to suit the customers.

Information such as name, house address, email address and Date of birth are already collated when a customer checks out.

The changes can be made via the promotion centre, and answers can be viewed within promotion centre order admin page, answers can also be downloaded as a CSV.

To add checkout questions to your event, on the dashboard click on the event you would like to add them for, on the left click 'Customers & Orders' and select 'Checkout Questions'.

You will see the screen shown below:

Fill in the details of your questions and select the format you would like it to be answered using the question type box. If you start to add a lot of questions you will get a warning box highlighted as you may start loose interest of the customers. If needed you can choose to make the answer required before continuing.

Additional Information Box - allows questions to be repeated for specific ticket types. You set questions to be repeated for questions that need multiple information per ticket not per order.

Answers

In the same area of promotion centre, You can access the ‘View orders’ page (directly above the ‘Checkout questions’ page). This page shows a list of all orders than have been made for that event.

On the right side of this page, there is the option to ‘Export’ all orders to a spreadsheet. This spreadsheet will contain a list of all ordered tickets for that event (each row relates to a ticket purchased) and these rows will also contain answers to any checkout questions that have been answered (question titles are viewable at the top of columns).