Need to collect specific information from your customers when they book tickets? Checkout Questions allow you to ask for additional details during the booking process, helping you gather useful information and tailor your event to your customers. 👥
💡 What Are Checkout Questions?
Checkout Questions allow promoters to collect additional information from customers during checkout.
While details such as a customer's name, address, email address and date of birth are already collected during checkout, you can use Checkout Questions to ask for other information specific to your event.
For example, you could ask customers about:
🎟️ Their ticket requirements
🍽️ Dietary requirements
📋 Additional information you need for the event
👥 Information relating to individual ticket holders
You can view customer answers through the Order Admin page in the Promotion Centre, and answers can also be downloaded as a CSV file. 📊
➕ How to Add Checkout Questions
To add Checkout Questions to your event:
🖥️ Log in to the Promotion Centre.
🎟️ Select the event you'd like to add questions to.
👥 On the left-hand side, select Customers & Orders.
📝 Click Checkout Questions.
You'll then see the Checkout Questions page where you can create and manage your questions.
⚙️ Setting Up Your Questions
When creating a question:
✏️ Enter the question you'd like to ask your customers.
🔽 Select the question type to choose how customers should provide their answer.
☑️ Choose whether the question should be required before the customer can complete their order.
💡 Tip: Try to keep the number of questions to a minimum. If you add a lot of questions, you'll see a warning that customers may lose interest or abandon their booking.
🎟️ Additional Information Box
The Additional Information Box allows you to repeat questions for specific ticket types.
This is particularly useful when you need to collect information for each individual ticket, rather than just once per order.
For example, if a customer purchases multiple tickets and you need information for each ticket holder, you can set the question to repeat for the relevant ticket types.
📊 Viewing Customer Answers
Once customers have completed checkout, you can view their answers through Order Admin.
To access them:
👥 Go to Customers & Orders.
📋 Select View Orders.
🔍 Find the relevant order to view the information provided.
You can also export your orders to a spreadsheet. 📥
Click Export on the View Orders page to download the information as a CSV.
The exported file will contain:
🎟️ All tickets purchased for the event, with each ticket shown as a separate row.
📝 Answers to any Checkout Questions completed by the customer.
📊 The Checkout Question titles displayed at the top of the relevant columns.
This makes it easy to analyse and manage the information you've collected before your event. 🙌