Skip to main content

🔓 How to use a Discount Code

How customers can apply a Discount Code to their ticket purchase.

Once you've created a Promotion within the Promotion Centre, the associated Discount Codes are ready to be shared with your customers.

Customers can then use their code when purchasing tickets through your event listing.


🎟️ How customers use a Discount Code

  1. Head to the event listing.

  2. Underneath the tickets, look for the 🔒 yellow padlock icon.

  3. Click Unlock.

4. The promo code box will appear.

5. Enter the Discount Code and click Apply.

6. The discounted ticket price will then be displayed, with the original price shown underneath.


📅 Event Series & Session-Based Events

The process is very similar for Event Series and Session-Based Events.

Because customers need to select their Date and, for Session-Based Events, their Session time, there are a few additional screens where they can enter their Discount Code.

🔓 Customers simply need to look for the yellow padlock icon, enter their code and apply it.

📆 Event Series

Customers can enter their Discount Code while selecting their preferred Date and tickets.

⏰ Session-Based Events

Customers can enter their Discount Code while selecting their Date, Session time and tickets.


💡 Tip: Make sure customers know which Discount Code to use and any restrictions that apply to the promotion, such as specific tickets, Dates or Sessions.

Did this answer your question?