Currently, there's understandably a lot of frustration when an event sells out and customers can't get their hands on tickets. Often this is just an unavoidable situation for very popular events. But sometimes, additional tickets are released by the promoter, or customers who can no longer go add their tickets for resale via our official face-value ticket exchange platform Re:Sell.

Unless customers are watching the event page like a hawk, it's easy to miss out on these extra tickets. Sometimes they start appearing on secondary ticketing outlets or purchased by touts. Others might not be purchased at all as customers don't spot them in time.

Thats why we launched Waiting List. When an event sells out, we'll automatically enable Waiting List, giving customers the opportunity to add themselves to a queue for tickets. When additional tickets are released (either from the promoter, or via Re:Sell), we will reserve tickets for customers on the waiting list on a first-come-first-served basis.

When additional tickets are released (either from the promoter or via Re:Sell), we will reserve tickets for customers on the waiting list on a first-come-first-served basis.

Customers then get 20 minutes to claim the tickets allocated to them, via SMS, App Push, and Email alerts. Tickets are safely reserved in customer's baskets. Any remaining tickets are released to the public.

If customers don't claim the tickets allocated to them, they quickly move to the next person on the list, or to the public if the list has been exhausted.

When your event sells out the Waiting list is enabled automatically. If you would like to disable the waiting list on your event head to the Promotion Centre and locate the event you would like to disable the waiting list for.

On the left-hand side select <Manage Tickets> then click <Waiting List>.

Choose to enable or disable your waiting list.

In the second tab, you can view the list which will outline who is waiting and for how many tickets.

If notifications have been sent to customers the waiting column will say <No>. If customers are still waiting for tickets this will say <yes>.

Waiting List can also be turned on/off for specific tickets. To change this click on the name of your event.

On the right-hand side click <Manage Tickets> and then click <View Tickets>.

Click the <cog> icon on the right hand side of the ticket and press <edit>.

Scroll down on the ticket page until you reach the advanced options box, click <view advanced options>.

Click the <Ticket Visibility> option.

Turn off waiting list for ticket? - Yes: The waiting list is turned off for this ticket type.

No: The waiting list is turned on for this ticket type.