🚀 How to Postpone Your Event
To postpone your event:
🖥️ Head to the Promotion Centre.
🎟️ Click on the event you wish to postpone.
⚙️ Select Manage Event from the left-hand side.
🔄 Click Cancel / Postpone. (Shown Below)
Select Postponed (Recommended).
You’ll then have two options:
📅 Choose a new date — select the new event date using the calendar.
❓ Postpone TBC — select this if your new date hasn't been confirmed yet.
Once you've selected your preferred option, click Next Step.
📝 Add Your Reason for Postponing
Next, you'll need to enter the reason for postponing your event.
💡 Please note: The reason you enter will be displayed to customers, so make sure the information is clear and appropriate.
💷 Handling Customer Refunds
When an event is cancelled or postponed, customers are entitled to a refund should they wish. 💰
You'll need to choose:
⏰ How many days customers have to claim a self-service refund.
👤 What happens after this period — whether refund requests will be managed by you or our Customer Support team.
Once you've selected your options, click Next Step.
📧 Confirm Your Event Reschedule
Before confirming the postponement, you'll be shown a preview of the email that will be sent to your customers.
👀 Read through the email carefully and make sure you're happy with the information.
Once you're ready, click Confirm Event Reschedule. ✅
📢 What Happens Next?
Customers will be notified of the postponement by email. 📧
If you've provided a new event date, the email will include an options link, allowing customers to view their available options, including requesting a refund.
🎟️ Tickets will be moved over to the new event date within 24 hours of the postponement.
⏰ Weekend postponements: If your event is postponed over the weekend, tickets will be moved to the new date on the following Monday, provided Monday isn't a Bank Holiday.