If you have previously postponed your event with a new date "to be confirmed", but can no longer hold the event on a future date, you will need to update the event status to Cancelled.
🚫 How Do I Cancel My Previously Postponed Event?
To cancel your event:
🖥️ Log in to the Promotion Centre.
📅 Locate your original event using the Events Overview section.
🔴 Select your event and look for the red banner at the top of the page.
Click "Provide us with a date for your rescheduled event".
🔄 Follow the same process you used when postponing the event.
❌ Select Cancelled instead of Postponed.
👀 Preview the changes and confirm the cancellation.
💷 What Happens After I Cancel?
Once the cancellation has been confirmed:
📧 Customers will receive an email informing them that the event has been cancelled.
💰 Customers will be informed that they will receive a refund.
🎟️ Skiddle will arrange for face value refunds to be processed.
📞 Need Help?
If you have any questions about cancelling your event, please contact your dedicated Account Manager or the Account Support Team at promoters@skiddle.com.