If you've previously postponed your event as TBC and now have a confirmed new date, you'll need to update this in the Promotion Centre. This will notify your customers of the new date and allow Skiddle to move their tickets across to the new event listing. 🎟️
🔄 How to Add Your New Event Date
🖥️ Log into your account via the Promotion Centre.
🔴 Once logged in, look for the red banner at the top of your dashboard.
📅 Click Show postponed events.
4. 🎟️ From the list of postponed events, select the event you want to update.
5. ➡️ Click Provide us with a new date.
📅 Add Your New Date
You'll then need to follow the same process you used when originally postponing your event.
This time, make sure you enter your new confirmed event date. ✅
Once you've entered the new date:
👀 Preview the changes.
✅ Confirm the postponement.
📧 Customers will receive another email informing them of the new date and their available options.
Skiddle will then arrange for customers' tickets to be moved across to your new event listing. 🎟️
🤝 Need a Hand?
If you have any questions about updating your postponed event, please contact our Account Support Team at promoters@skiddle.com.