When you have a new confirmed date for your event, we require Skiddle to be updated which will, in turn, notify your customers.

Firstly, please log into your account in the Promotion Centre. Once logged in a red banner will appear at the top of your dashboard informing you of any events you have marked as postponed TBC.

Click on 'Show postponed events'.

From the list displayed, click on the name of the event you want to update the date of the event for.

Then click 'Provide us with a new date'.

Please repeat the process you did to postpone your event originally but this time, add in your new date.
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Once you have previewed this and actioned the postponement for the second time, customers will receive another email informing them of the new date and providing them with their next options. Skiddle will then arrange for the tickets to be moved across to your new event listing.
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If you have any questions, please do not hesitate to contact our Account Support Team at promoters@skiddle.com