⚠️ Please note: This article is for cancelling regular, one-off events. For cancelling Event Series, see this guide. For Session Based events, see this guide.
💷 Cancelling your event will trigger face-value refunds for all affected customers. It is your responsibility to ensure Skiddle has sufficient funds available to process these refunds.
🚀 How to Cancel Your Event
To cancel your event:
🖥️ Log in to the Promotion Centre.
🎟️ Click on the event you wish to cancel.
⚙️ Select Manage Event from the left-hand side.
❌ Click Cancel / Postpone.
5. Select Cancelled.
6. ➡️ Click Next Step.
📝 Add Your Reason for Cancelling
You'll then need to enter the reason for cancelling your event.
💡 Please note: The reason you enter will be displayed to customers, so make sure the information is clear and appropriate.
Once you've entered your reason, click Next Step.
📧 Confirm Your Event Cancellation
You'll be shown a preview of the email that will be sent to your customers. 👀
Read through the email carefully and make sure you're happy with the information.
Once you're ready, click Confirm Event Cancellation. ✅
Your event has now been successfully cancelled.
💰 What Happens to Customer Refunds?
Once your event has been cancelled, Skiddle will be notified automatically. 🔄
Refunds are processed automatically within 48 hours on working days.
⏰ Weekend cancellations: Refunds for cancellations made over the weekend will be processed on the following working day.
💳 Using Stripe?
If you've selected Stripe as your nominated payment processor, refund requests will still be made within the timeframes above.
However, it is your responsibility to ensure sufficient funds are available to process any refunds required. 💷