How to Cancel Your Session Based Event❌

⚠️ Please note: Cancelling will trigger face-value refunds for all affected customers. It is your responsibility to ensure Skiddle has sufficient funds available to process these refunds.

To cancel your event:

5. 📋 Read the instructions displayed and, if you're happy to proceed, click Continue

You'll then be able to choose whether you want to cancel:

Select the dates and/or sessions you wish to cancel, then click Next Step.

💡 Please note: If cancelling specific sessions, you can only cancel sessions one date at a time. If cancelling entire days, you can cancel multiple dates at once.

Before continuing, check that you've selected the correct dates and/or sessions.

You'll then need to:

⚠️ Please note: The reason you provide will be displayed to customers, so make sure it's clear and appropriate.

You'll be shown a preview of the email that will be sent to affected customers. 👀

Review the email and, if everything looks correct:

2. 🔍 Check the final confirmation details, including the number of sessions being cancelled.

3. ❌ Click Confirm Cancellation.

Your selected sessions or dates have now been successfully cancelled. ✅

Skiddle will automatically receive notification of the cancellation. 🔄

Refunds are processed automatically within 48 hours on working days. 💷

⏰ Weekend cancellations: Refunds for cancellations made over the weekend will be processed on the following working day.

If you've selected Stripe as your nominated payment processor, refund requests will still be made within the timeframes above.

However, it is your responsibility to ensure sufficient funds are available to process any refunds required. 💰