If you choose Skiddle Customer Care to handle refund queries, any customer who contacts us requesting a refund outside the refund window for your event will have their refund automatically processed by our Customer Care team on your behalf.
This means you don't need to manage these individual refund requests yourself.
✅ What Are the Benefits?
Choosing Skiddle to handle refund queries:
👥 Ensures customers are looked after quickly and efficiently.
⏱️ Reduces the time spent dealing with individual refund requests.
📝 Cuts down on additional admin for you as the promoter.
💡 Please note: Refunds can be requested up to and including the day of the rescheduled event, so make sure you understand your responsibilities when choosing how refunds will be handled.