When you postpone an event, customers receive an options link that allows them to manage their order and request a refund if they cannot attend the new date.
You can choose how long the refund link remains available for customers.
📅 Available Refund Windows
The available refund windows range from 7 to 90 days, depending on your preference.
Once the selected refund window has ended, a 7-day grace period will always follow. This allows any late refund requests to be acknowledged and processed.
💡 Tip: Choose a refund window that gives your customers enough time to review their options while allowing you to move forward with your rescheduled event.