When setting up your event on the Promotion Centre, you’ll need to choose between Standard Ticketing and Timed Sessions. Picking the right option makes the booking process clearer for customers and ensures you can keep as simple a ticket setup as possible.
Standard Ticketing
Standard Ticketing is the most common option. Customers simply buy tickets for your event, and those tickets are valid for the whole event duration.
Examples:
A gig where all attendees enter together from doors open until last entry.
A club night running from 10pm to 4am.
A theatre show with one set performance start time.
What the customer sees:
A single listing and set of tickets for the full event. This works best for events with a single start and end time, where customers can arrive any time between doors open and last entry.
Timed Sessions
Timed Sessions let you split your event into multiple entry slots, so customers can choose the time that works best for them. This is useful for events where capacity is spread across different sessions or where customers arrive for a specific timeslot.
Examples:
A museum tour or escape room experience that starts every hour.
A Christmas grotto or ice skating where families book for specific times.
A food festival where entry is staggered throughout the day to control crowds.
What the customer sees:
Customers first select their desired tickets and quantities as usual from the event page.
Then they select the date that suits them from those available. A calendar will display each day along with the number of available sessions, making it easy to see options at a glance.
Finally, the customer can choose which entry time they would like to buy.
Limitations of Timed Sessions
Due to the nature of session-based events, with ticket sales potentially ongoing throughout the day of the event itself, we strongly recommend you use RapidScan to manage event entry.
As Timed Sessions is a relatively new development, some features aren’t currently supported:
Guestlist Manager
Waiting list
Re:Sell
Remind Me
Why Choosing the Right Option Matters
For customers: It avoids confusion and makes booking clear and simple. A customer can easily see all available options without getting lost.
For promoters: It reduces the amount of event management required, ensuring tickets are set up correctly and are easy for customers to understand.
For flexibility: You can manage the capacity per session to ensure events run smoothly. Any combination of tickets can be sold to meet a session’s capacity.
Tip: If your event runs as one continuous experience, choose Standard Ticketing. If customers need to book a specific entry time, choose Timed Sessions.