When setting up your event in the Promotion Centre, you'll need to choose between Standard Ticketing and Timed Sessions.
Choosing the right option will make the booking process clearer for customers and help you keep your ticket setup as simple as possible.
🎫 Standard Ticketing
Standard Ticketing is the most common option. Customers purchase tickets for your event, and those tickets are valid for the whole duration of the event.
Examples
🎸 A gig where attendees enter from doors open until last entry
🕺 A club night running from 10pm to 4am
🎭 A theatre show with one performance start time
👀 What Will Customers See?
Customers will see a single listing and set of tickets for the full event.
This works best when your event has a single start and end time and customers can arrive at any point between doors open and last entry.
⏰ Timed Sessions
Timed Sessions allow you to split your event into multiple entry slots, giving customers the option to choose the time that works best for them.
This is particularly useful for events where capacity needs to be spread across different sessions or customers need to arrive at a specific time.
Examples
🏛️ A museum tour or escape room experience starting every hour
🎅 A Christmas grotto or ice skating experience with specific booking times
🍔 A food festival with staggered entry throughout the day
👀 What Will Customers See?
Customers will first select their tickets and quantities as normal from the event page.
They can then select the Date they'd like to attend.
A calendar will show each available Date along with the number of available sessions, making it easy for customers to see their options at a glance.
Finally, customers can select the entry time they want to book.
This gives customers a clear journey from:
🎟️ Tickets → 📅 Date → ⏰ Entry Time
⚠️ Limitations of Timed Sessions
As ticket sales can continue throughout the day of the event, we strongly recommend using RapidScan to manage entry for session-based events.
As Timed Sessions is a relatively new feature, some features are currently unavailable:
👥 Guestlist Manager
⏳ Waiting List
🔄 Re:Sell
🔔 Remind Me
🤔 Why Does Choosing the Right Option Matter?
👥 For Customers
The right ticket type keeps the booking journey simple and avoids confusion. Customers can easily see the options available to them.
🧑💼 For Promoters
It reduces the amount of event management required and ensures your tickets are set up correctly and clearly.
📊 For Flexibility
Timed Sessions allow you to manage capacity per session, helping your event run smoothly.
You can also sell any combination of tickets within a session, as long as the total capacity isn't exceeded.
💡 Quick Tip
One continuous experience? 🎟️ Choose Standard Ticketing.
Customers need to book a specific entry time? ⏰ Choose Timed Sessions.