RapidScan makes it quick and easy to check customers into your event using their unique ticket QR code. ⚡
🎟️ How to Scan a Ticket
To scan a customer's ticket:
📱 Make sure you're logged into the RapidScan app using your promoter account details.
🎟️ Select the event you're scanning from the list.
🔴 Press the red QR scanning button at the bottom of the screen.
📷 Hold your device over the customer's ticket QR code to scan it.
Once the ticket has been successfully scanned, the customer can enter your event. ✅🚪
⚠️ Important: Do not scan or manually redeem tickets for customers who are not attending. Doing so could interfere with potential refund claims.
🔍 Customer Doesn't Have Their Ticket?
Customers are clearly advised to bring their ticket and receive reminders before the event. However, occasionally someone may arrive without their ticket — for example, due to a last-minute printer issue. 🖨️❌
If this happens, you can search for their order directly in the RapidScan app.
👤 How to Find a Customer
🔎 Use the search bar at the top of the screen.
⌨️ Enter the customer's first name or surname.
📋 Their orders will appear on screen.
👀 Carefully check the full name before selecting the customer.
⚠️ Please be aware: There may be multiple customers with the same surname, so always check the full details before admitting someone.
🎟️ Click on the customer's name to view their order details.
✅ Press ENTER to admit the customer.
🎥 Need a Visual Guide?
If you prefer to see how RapidScan works in action, check out our handy How-To video below. 📱🎟️
💡 Top tip: Make sure your device is charged and ready before your event starts so you can keep entry moving quickly and avoid unnecessary queues. ⚡🚪