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🎟️ RapidScan Box Office - Quick Start Guide

Get started with the RapidScan Box Office and sell tickets to walk-up customers quickly and easily at your event. Accept cash, debit/credit cards, contactless and Apple Pay directly through the app. 💳📱

⚠️ Please note: This guide is for walk-up ticket sales using the RapidScan app and does not relate to selling tickets online.

🚀 Getting Started

RapidScan Box Office is an extension of the existing RapidScan app, allowing you to sell tickets to customers at your event.

You can accept:

  • 💷 Cash

  • 💳 Debit and credit cards, including American Express

  • 📱 Contactless payments

  • 🍎 Apple Pay

To get started, download the RapidScan app on an iPhone or iPad.

💡 Tip: We recommend using an iPad where possible, as the larger interface makes it easier to manage your box office.

The Box Office functionality is currently available on iPhone and iPad only and requires version 1.4 or above. Android devices are not currently supported.

🎫 Adding Box Office Tickets & Products

Before you begin, make sure your event is set up correctly in the Promotion Centre, including the correct event date and start/end times.

You can also use the Box Office to sell other products, such as merchandise or bar tokens, using the same process.

To add a Box Office ticket:

  1. 🖥️ Make sure your event is set up in the Promotion Centre

  2. 📱 Open the RapidScan app, log in and select the relevant event.

  3. Select the SELL tab at the bottom of the screen and tap the Add Ticket icon in the top-left corner.

  4. 🏷️ Enter the ticket name and select an icon. The icon will be displayed in the app, making it easier to quickly identify different ticket types.

  5. 🔢 Enter the allocation and set the minimum, maximum and step quantities.

    • Min/Max controls how many tickets can be purchased in one order.

    • Step controls the increments customers can purchase in.

    • For example, if you're selling bar tokens in groups of 5, you could set Min: 5, Max: 100, Step: 5. Customers can then select 5, 10, 15, 20, etc.

  6. 💷 Enter the ticket price, or enter £0 for a free ticket. No additional fees are added to the price* you enter, so the amount displayed is the amount the customer will pay.

  7. ✅ Click Save.

* If Skiddle is providing the Box Office setup and equipment, a 50p / 50¢ charge per ticket will apply.

Your ticket will go live immediately across all connected devices.

You can add as many ticket types as required by repeating steps 3–6.

✏️ Editing your Box Office tickets

Once you've added multiple tickets, tap the Add Ticket icon to edit or reorder your tickets.

Any changes will be updated instantly across all connected devices.

💰 Selling Tickets

Log in to the RapidScan app and select your upcoming event.

Then select the SELL tab at the bottom of the screen.

📱 Selling on iPad:

  1. This is your sales screen - Select the number of tickets the customer would like to purchase. Each time you tap a ticket, another ticket will be added to the order.

  2. If you've selected too many tickets, tap the ticket in the basket on the right-hand side to reveal the - button. Tap once to reduce the quantity by one, or long-press to remove that ticket type completely.

  3. Tap CHECKOUT.

  4. You can capture customer information if required. Adding their details will link the order to their order history and add their data to your marketing database, where applicable. We recommend collecting at least their name and email address, although this can be skipped for busy events.

  5. Select Cash or Card, depending on how the customer wants to pay.

📱 Selling on iPhone:

  1. Select the number of tickets using the +/- buttons beside each ticket. If the - button is hidden, tap the ticket to reveal it.

  2. Tap Checkout.

  3. Review the order summary and tap Proceed if everything is correct.

  4. Capture the customer's information if required. We recommend collecting at least their name and email address, although this can be skipped for busy events.

  5. Select ‘Cash’ or ‘Card’.

💷 Cash Payments

When a customer pays by cash:

  1. The app will make a quick connection to our server to capture the sale information.

  2. A confirmation screen will then appear.

If you have a connected printer:

🖨️ Tap Print to print a transaction receipt and the customer's barcoded ticket(s).

If you have a connected cash drawer:

💰 The cash drawer will automatically open for cash transactions.

💳 Card Payments

When a customer pays by card:

  1. A card payment window will open. The first time you process a card payment, you'll need to enter the Zettle account details provided when you signed up for your free Zettle account. These details will then be saved.

  2. If your card reader isn't connected, you'll be prompted to connect it. Once connected, the payment will continue.

  3. If the card reader is already connected, the customer will be prompted to insert their card and enter their PIN.

  4. Once the payment is approved, a confirmation will appear on screen and the customer can remove their card.

  5. If the payment is rejected, you can try the transaction again.

  6. For supported contactless cards, Apple Pay and Google Pay transactions under £30, the customer can simply hold their device or card near the reader.

  7. Once the payment has been completed, the transaction will be confirmed on our server and a confirmation screen will appear.

    If you have a connected printer:

    🖨️ You can print a transaction receipt and the customer's barcoded ticket(s).

    💡 Please note: The cash drawer will not open for card transactions.

🛍️ Selling Other Products

You can also use RapidScan Box Office to sell other products, such as merchandise and bar tokens.

Simply follow the same process for adding a ticket, but enter your product details instead.

For example:

  • 👕 Large T-Shirt

  • 🍺 £4 Bar Token

If you're selling bar tokens, you can also create different quantity options to make larger purchases quicker.

For example:

  • 1x Bar Token — £4

  • 5x Bar Tokens — £20

  • 10x Bar Tokens — £40

This allows staff to quickly select the appropriate quantity when serving customers.

↩️ Refunds

You can issue refunds through the RapidScan app for tickets purchased using the Box Office.

To access refunds:

  1. Open Supervisor Statistics at the top of the app.

  2. Select Refunds & Reprints.

  3. You'll see a list of customers who purchased through the app.

To process a refund:

  1. 🔎 Find the customer requesting the refund.

  2. 💷 Cash refund: Select the cash refund option and confirm. Once completed, you can return the cash to the customer.

  3. 💳 Card refund: Select the card refund option and confirm. Enter your Zettle password when prompted and confirm the refund.

  4. 🖨️ If you have a connected printer, you can print a confirmation receipt.

Once a refund has been confirmed, the refunded ticket(s) will become invalid.

⚙️ Box Office Settings

You can access three settings using the cog icon on the SELL screen.

👤 Seller

Enter the name of the staff member using the app.

This allows you to track sales and money received against individual staff members.

🖨️ Allow Auto-Print

When enabled, a receipt and barcoded ticket(s) will automatically print as soon as a transaction is completed.

⚠️ Only enable this setting if you have a printer connected.

🎟️ Allow Auto-Enter

If your Box Office is also being used as the event entrance, you can enable this option to automatically mark customers as entered as soon as their sale is completed.

⚠️ Important: Do not enable Auto-Enter if customers need to have their tickets scanned separately at the entrance. Enabling this option will redeem the tickets immediately when the sale is completed.

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