To get started on setting up Sessions Based Ticketing, please click here.
On the event dashboard for a Timed Session Event, there is a tab to manage Sessions, called the Sessions Calendar.
On desktop, all Sessions taking place over a week will be displayed and the user can navigate forward or backward a week via the arrow above the calendar. On mobile, a single day of Sessions will be displayed at a time due to limited screen space.
This page allows for various edits to your Sessions, including adding new Session times, editing Session capacities, closing and opening Sessions from being on sale, deleting Sessions (if there are no sales) or cancelling Sessions (if you already have sales).
Let's first look at creating a new Session:
Click the plus icon on a date and time where a Session is currently not taking place.
On the pop up window, simply select what the capacity is for your new Session. Any existing ticket types will be applied to the Session, including whether they affect capacity or not. You also have the option of hiding the new Session from the public listing, in case you aren't yet ready to sell for this Session.
Next, let's take a look at the options for editing your current Sessions:
Hover the mouse over a session you would like to edit/view to see 3 icons
The first icon shows a breakdown of sales and how those sales are affecting the capacity of the Session.
Clicking the second icon allows for the following options: Amending capacity, hiding (keeping on sale, but hidden from the public) and closing a Session so it is no longer on sale.
The third and final icon allows you to either delete or cancel a Session, depending on whether there has been sales or not.
If there are no sales, you will see the 'trash can' icon and can delete the Session by clicking on the icon and confirming by clicking 'Delete Session' in the next window.
If there are sales, you will see the 'x' cancel icon and must cancel the Session by completing the Cancelation flow.
Finally, we have the overall day options, which can be accessed by clicking the three vertical dots next to a Date:
This allows for a variety of options to quickly edit a full days worth of Sessions. Please note that some of these options may not be available if the Date you are trying to edit already has Sessions that have had sales.
It is also possible to create Add-on tickets for your Sessions, allowing for additional purchases to be made for customers to use/redeem at your events. For more information on how Add-on tickets work and how to use them on your Timed Session Events, please click here.