Looking to maximise your bank holiday sales, wondering when you’ll be paid for your event, or need to get in touch with a query? Here’s our comprehensive guide🎟️
✨ Rapidscan & Last Minute Sales
Why stop selling tickets on the night?
Did you know that our RapidScan app updates live with new ticket sales? 📲 Keep your ticket sales open for last-minute planners and give them the chance to grab their tickets and join the party! 🎉
🕐 Amending ticket close times in the Promotion Centre
You can easily amend when your tickets stop selling through the Promotion Centre. 🎟️
To change your ticket close time:
Head to your event in the Promotion Centre.
On the left-hand side, click Manage Tickets > View Tickets.
Click the cog icon on the ticket type you wish to amend.
Click Edit.
Scroll down to Stop Selling Tickets.
Select On a specific date & time.
Choose the date and time you want ticket sales to stop.
💡 Please note: RapidScan will pull through new ticket sales when connected to Wi-Fi. 📶
📲 Using Rapidscan
Make sure you use RapidScan on the night to scan your customers' tickets, keep queues moving and view live stats showing how many people have entered your event.
You can also access your RapidScan data after the event through the Promotion Centre 📊
We strongly encourage using RapidScan for a whole host of reasons, such as:
Allows us to defend any potential chargebacks/disputes
Real-time entry stats and capacity readings during the event
Redemption data can be viewed after the event
All ticket holders will be issued a unique barcode
Helps combat ticket touting
🎥 Need help using RapidScan?
Check out our handy How-To video below. 👇
🎟️ Ensuring everyone can attend your event
For sold out events, Re:Sell is an official resale platform feature that we offer where a customer can Re:Sell their unwanted ticket(s).
Once a customer adds their ticket(s) to Re:Sell, we’ll attempt to resell them through our sales channels on their behalf.
If successful, a refund of the ticket's face value will be issued to the original customer and the ticket(s) will be transferred to the new customer. 💸🎟️
If the ticket(s) don’t sell, they’ll be returned to the original customer.
🔄To enable Re:Sell:
Click on the event name from your dashboard.
Go to Manage Tickets > Re.
📋 Waiting List
Waiting List allows potential customers to sign up to be notified when new tickets become available for your event. 🔔
When additional tickets are released — either by the promoter or via Re — we’ll reserve tickets for customers on the waiting list on a first-come, first-served basis.
Customers then have 20 minutes to claim their allocated tickets via:
📱 SMS
🔔 App Push
📧 Email
Tickets are safely reserved in the customer's basket during this time. 🛒
Any remaining tickets are then released to the public.
If customers don't claim their allocated tickets, the tickets will quickly move to the next person on the list, or to the public if the list has been exhausted.
💡 Please note: When your event sells out, the Waiting List is enabled automatically.
💰 Receiving your remittance
Make sure your bank details are current and correct so everything is ready in time for your remittance.
To check or add your bank details:
Go to the Finance tab on the left-hand side of the Promotion Centre.
Click Bank Accounts.
If you haven’t added your details, click Add a new account.
Follow the steps to add your bank account. ✅
⏲️ Customer and Event Organiser Support:
We’ll be here to lend a hand across the Bank Holiday / Public Holidays with any last-minute ticketing queries. 🙋♀️🙋♂️
🎟️ Need a hand? Find our Customer & Account Support opening hours and contact details below💬