Waiting List gives customers the opportunity to join a queue for tickets when an event is sold out. If additional tickets become available, we'll automatically offer them to customers on the waiting list on a first-come-first-served basis. 🎫⏳
🔔 How Does Waiting List Work?
When your event sells out, Waiting List is enabled automatically. Customers can then add themselves to the queue and wait for tickets to become available.
Additional tickets can become available when:
🎟️ You release additional tickets.
🔄 A customer lists their ticket for resale through Re:Sell.
When tickets become available, they're offered to customers on the waiting list in the order they joined. 👥
⏰ How Long Do Customers Have to Claim Tickets?
When tickets are allocated, customers receive alerts via:
📱 SMS
🔔 App Push
📧 Email
Customers then have 20 minutes to claim their allocated tickets.
Their tickets are safely reserved in their basket during this time. 🛒
Any tickets that aren't claimed within the 20-minute window will be offered to the next customer on the list or released back to the public if the waiting list has been exhausted.
⚙️ How to Enable or Disable Waiting List
Waiting List is automatically enabled when your event sells out. However, you can manually enable or disable it at any time.
To manage your Waiting List:
🖥️ Head to the Promotion Centre.
🎟️ Locate and select your event.
⚙️ On the left-hand side, select Manage Tickets.
📋 Click Waiting List.
5. 🔄 Choose whether you want to Enable or Disable the waiting list.
👀 View Your Waiting List
The second tab within the Waiting List section allows you to see who's currently waiting and how many tickets they're looking for. 🎟️
You'll also be able to see whether notifications have already been sent:
❌ No — The customer is still waiting for tickets.
✅ Yes — A ticket notification has been sent to the customer.
🎫 Manage Waiting List for Individual Tickets
You can also control Waiting List settings for specific ticket types.
To do this:
🎟️ Click on the name of your event.
⚙️ Select Manage Tickets.
👀 Click View Tickets.
4. ⚙️ Click the cog icon next to the ticket you want to edit.
5. ✏️ Select Edit.
6.🔧 Scroll down and click View Advanced Options.
7. 👁️ Select Ticket Visibility.
8. 🔄 Choose whether to turn Waiting List on or off for that ticket type.
🔐 Ticket Visibility Settings
Turn off waiting list for ticket?
✅ Yes — Waiting List is turned off for this ticket type.
❌ No — Waiting List is turned on for this ticket type.
🚀 Keep Your Sold-Out Event Moving
Waiting List helps you capture demand, reconnect customers with newly available tickets and maximise sales when tickets become available. 🎟️🔥