After your event's last posting date, all new physical ticket orders will be purchased as Collect / COBO (Care Of Box Office).
Our Customer Care team may also receive DUPE requests from customers whose physical tickets have been lost in the post.
In both cases, customers will be advised to follow the standard Box Office collection procedure.
📋 Customer Lists
To access your customer list:
Log into the Promotion Centre.
Select the event you want to view.
Click Customers / Orders on the left-hand side.
Select Customer Lists.
📥 We recommend downloading the customer list as close to the event as possible. This ensures the list includes any additional DUPE requests that may have been received by our Customer Care team.
🔎 How to Differentiate Between COBOs & DUPES
Your COBO / Collect and DUPE lists are combined.
You can identify the type of order by checking the GA number:
🎟️ Orders without a GA number were originally purchased as Collect / COBO.
🔄 Orders with a GA number on the COBO / Collect list will need to be DUPED.
⚠️ DUPES
It's important that any orders on the collection list that contain GA / barcode information are cancelled.
This prevents the original ticket from potentially being used at the event after a replacement has been issued.
You may need to contact your ticket printing provider to arrange for the original ticket or barcode to be cancelled.
💡 Tip: Always check the latest customer list before the event so your Box Office team has the most up-to-date information for both COBO collections and DUPEs.