🔗 Ticket Dependencies

Ticket Dependencies are useful when you have different ticket types that should only be available for purchase when another ticket has been selected.

For example, you may only want a Child ticket to be purchased when an Adult ticket has also been added to the basket. 👨‍👩‍👧🎟️

When a ticket is set as dependent, it is locked and cannot be purchased or added to the basket until the required parent ticket has been selected.

6. Scroll to the bottom of the page and click View Advanced Options.

7. Select Ticket Dependency.

8. 🔽 Use the dropdown to select the ticket or tickets that should unlock the dependent ticket.

If you want Child tickets to only be available when an Adult or Adult VIP ticket has been purchased:

Once you've selected all the required ticket types, click Update Ticket in the bottom-right corner. ✅

Once dependencies have been set up, the locked ticket will appear greyed out with a padlock on the event listing.

🔍 When a customer hovers over the ticket, they'll be shown which ticket needs to be purchased first to unlock it.

For example, a Kids Ticket may be locked until an Adult Ticket has been added to the basket.

Once the customer selects the required Adult ticket, the Kids Ticket will unlock and they can purchase both tickets together. 🎟️🛒

Ticket Dependencies should not be used to tier or stagger your ticket releases.

If you want one ticket to go on sale when another ticket goes off sale, please see our guide on Advanced Options when setting up tickets.

For example, a Third Release ticket should not be made dependent on a Second Release ticket.

If you do this, customers would have to purchase a Second Release ticket before they could purchase a Third Release ticket, which could negatively affect your sales. 📉

Think carefully about which tickets should depend on one another and what rules you want to apply.

A Saturday Child Ticket could be dependent on a Saturday Adult Ticket, as it's assumed the adult will also be attending on the same day.

However, a 2-Day Child Ticket shouldn't be dependent on a Saturday Adult Ticket, as this could imply that the child is attending another day without an accompanying adult.

Instead, you could make your reduced child tickets dependent on the equivalent multi-day adult tickets.

Adult Three Day Ticket and Adult Two Day Ticket could unlock:

💡 The key is to make sure the dependency reflects the way customers are expected to attend your event.