📊 RapidScan Redemption Data & Entry Stats

RapidScan Entry Stats give you a detailed overview of how many customers entered your event using the RapidScan app.

To view your event's entry data:

4. 📅 Use the drop-down menu to select the event you want to view.

Once you've selected your event, you'll see a full breakdown of your entry times and ticket redemptions.

Data is pushed from your RapidScan scanners to your account every few seconds, provided the scanner or smartphone has an internet connection. 📶

⚠️ Please note: Scan dates and times are based on the local time set on the device used to scan the ticket.

The report provides a breakdown of your event's entries, including:

You can also customise the graph to focus on specific ticket types or devices.

The first section shows how many tickets were redeemed and entered, broken down by ticket type.

You'll be able to see:

Click on a ticket name in this section to add that ticket type to the graph and see its entry data visually. 📈

The second section shows how many tickets were scanned by each RapidScan device.

This can also show the location of the device, such as a particular entrance or gate. 🚪📍

This is especially useful if you're running multiple entrances and want to see where customers are entering your event.

Click on individual ticket types or device names to filter the graph and view only the data you're interested in. 🔍

For the most useful entry data, we recommend setting the correct entrance or gate location when creating your RapidScan guest users.

This allows your Entry Stats graph to show where tickets were scanned, helping you understand customer flow across your event. 📊🚪

We recommend using QR code logins when adding guest users to RapidScan.

When setting up each guest user, make sure you assign the correct entrance or gate location. This ensures your RapidScan Entry Stats contain the most accurate information.

🔗 Learn how to add guest users to RapidScan 📱🎟️