You'll need: a venue with a finished seating chart. If you haven't built one yet, read Creating your first seating chart first.
🎟️ Step 1: Turn on Allocated Seating
Click Add New Event in the Promotion Centre, or open a draft.
Fill in your event details as normal.
Switch on Allocated Seating.
🏟️ Step 2: Choose your venue and chart
Pick the venue you built your chart for. Venues that you have a chart for show a chair icon.
If the venue has more than one chart, pick the layout for this event.
Your chart is now linked to your event.
🔗 Step 3: Link your ticket types to your categories
Add your ticket types as normal.
For each one, choose the seat category it's for. For example, link a "Stalls Adult" ticket to your Stalls category.
Make sure every category on your chart has at least one ticket type linked, otherwise those seats won't go on sale.
🚀 Step 4: Check and publish
Preview your event listing. Your seating chart sits above the ticket box, just as customers will see it. Check your prices against each colour, set your on-sale date, then publish.
🪑 Managing seating per event
Once you're on sale, head to your Event dashboard to see your chart with every seat's status.
Take seats off sale to hold them for guests, crew, press, or sightline issues on the night.
Put seats back on sale when you're ready to release them.
Change categories and prices for this event only. Your chart stays as it is for every other show.
📱 What your customers see
On the web, customers pick their own seats using the visual seat picker.
In the Skiddle app, customers are given the best available seats in the category they choose.
❓ Common questions
A customer needs to move seats. Can I do it? Not from the Promotion Centre yet. Contact our Account Support team and we'll move them for you.
Can I use Allocated Seating with Event Series or Timed Sessions? Not yet. Allocated Seating works on single events for now.
Can I use a waiting list with a seated event? Not at the moment.
Where can I see which customer has which seat? In Order Admin. Each order shows its allocated seat.
I already have seated events on sale. Can I manage them here? These tools work for new events you create with Allocated Seating. If you have a seated event already on sale with tickets sold, our Account Support team will keep managing it for you. Just get in touch with your Account Manager.
Can I use a seating chart you've already built for my venue? Yes! We can copy it to your account for your future events. Just let your Account Manager know.
Does it cost extra? There's no extra cost to use seating charts right now. Fees may apply in future, and we'll let you know before anything changes.