📊 How to Change Ticket Count Email Settings

Ticket Count reports are managed individually for each ticket. This allows you to set different reporting frequencies and recipients for different tickets on your event.

⚠️ Any changes need to be made to each relevant ticket individually.

Open the relevant event in the Promotion Centre.

From the left-hand navigation, select Manage Tickets and then View Tickets

Find the ticket you want to set up or amend.

Click the cog icon and select Edit.

Scroll down until you reach the View Advanced Options section.

Expand the section and select Ticket Counts & Reports.

You can then enter the email address or addresses that should receive the report.

💡 Multiple email addresses: Separate each email address with a comma.

You can choose from the following options:

Select the frequency that works best for you.

Ticket Count reports are set up per ticket, so you'll need to repeat these steps for every ticket you want included in the reports.

⚠️ Make sure the email address is correct and matches across all tickets you want to receive Ticket Count reports for.