If the amount shown on your remittance statement doesn't match your total ticket sales, this is usually due to late ticket sales made on the day of your event. 🎟️⏰
⏳ Why Are Some Ticket Sales Missing?
Ticket funds can take up to 24 hours to clear into your Skiddle account.
If customers purchase tickets shortly before or on the day of your event, these funds may not have cleared in time to be included in your first remittance cycle.
Don't worry — you won't lose these funds. 💰
If this happens, your ticket funds will be paid across two remittance cycles. 🔄
📅 When Is Remittance Processed?
Remittance is processed automatically every Tuesday and Thursday at 11am. ⏰
Any funds that haven't cleared in time for one cycle will be included in a subsequent remittance once they're available.
💡 Quick Summary
🎟️ Late ticket sales can take up to 24 hours to clear.
💷 Some funds may therefore be missing from your first remittance.
🔄 Outstanding funds will be paid across two remittance cycles where necessary.
📅 Remittance runs automatically Tuesdays and Thursdays at 11am.