Since its launch in 2020, our Promotion Centre has undergone significant upgrades, incorporating valuable feedback from promoters like you. We've rebuilt the platform from the ground up to enhance your experience.
🔄 Transitioning from Legacy Features
While we've made substantial progress, some Legacy features, such as reporting, have not yet been fully integrated into the new Promotion Centre. These features remain accessible in the Legacy system until their migration is complete.
Upcoming Changes:
Event and Ticket Management: Soon, the ability to add and edit events and tickets will be retired in the Legacy system. We encourage you to transition to the new Promotion Centre for all event and ticketing management tasks.
Feature Retirement: To focus our development efforts on the new platform, certain Legacy features will be discontinued. This will allow us to roll out new features more rapidly.
❓ Frequently Asked Questions
❓ Will features not yet available in the new Promotion Centre be restricted?
No. We will only restrict features that have been stable and available in the new Promotion Centre for some time.
❓ Why am I being asked to use the new Promotion Centre?
The new Promotion Centre has been operational for over three years. Initially available to a select group of promoters, it is now accessible to all. Most features are stable and recommended for daily use, with a few marked as 'Beta'.
A recent survey indicated that over 83% of users rated their experience as 'Very Good' or 'Excellent'. To streamline support and development, we are focusing on the new platform.
We understand that transitioning from the Legacy system may require adjustment. To assist you, we've created a series of tutorial videos to guide you through the new Promotion Centre.
❓ Is the new Promotion Centre still in 'Beta'?
The new Promotion Centre has been live for over three years, with initial bugs promptly addressed. It is no longer in 'Beta' and is more stable and faster than the Legacy system.
Some recently released features may still be labeled as 'Beta'. These are subject to updates based on user feedback. If you prefer not to use these features, you can wait until they are fully released.
📞 Need Assistance?
If you encounter any issues or have questions, please reach out to our support team:
Live Chat: Click the Intercom chat button located at the bottom left of your screen to connect with our team.
Email Support: promoters@skiddle.com
We appreciate your cooperation as we transition to the new Promotion Centre. Your feedback is invaluable in helping us improve the platform.