If you need to change the venue for your event, you'll need to contact our Account Support team, as venue changes can't be made directly through the Promotion Centre. 👇
📧 How to Request a Venue Change
To request a venue change:
📩 Email promoters@skiddle.com from the email address registered to your Skiddle account.
🔗 Include the event link for the event you're changing.
📍 Provide the new venue name and full address.
Our Account Support team will then update the venue information on your event listing.
📢 What Happens Next?
Once the venue has been updated, we'll email all customers who have purchased tickets for the event to let them know about the change. 📧
This ensures all ticket holders have the correct venue information before attending.
💷 Customer Refunds
In accordance with trading standards, customers are entitled to a face-value refund for 7 days following notification of the venue change if they are no longer able to attend the event at the new venue.
⚠️ Important: Make sure you provide the correct new venue details when contacting Account Support so we can update your listing and notify customers accurately.