❓ What Is a Chargeback?
A chargeback is a request from a credit or debit card provider to reverse a transaction following a fraudulent or disputed payment.
The bank will retrieve the funds from Skiddle and return them to the customer unless evidence can be provided to show that the fraud or dispute did not occur.
🛡️ What Do I Need to Do?
If you have a chargeback on your account, you don't need to do anything for the time being. 👍
Our Finance team will review the chargeback and attempt to defend it on your behalf.
Defending chargebacks is part of the Skiddle service and is provided free of charge. ✅
💰 Why Has a Charge Appeared on My Account?
When a chargeback is received, two charges will be applied to your account:
💷 Face-value reversal charge — the face value of the original disputed order.
🧾 £12.50 + VAT administration fee
These charges are applied as soon as the chargeback is received.
💡 Please note: The £12.50 + VAT administration fee is passed on to Skiddle by the bank.
✅ What Happens If Skiddle Successfully Defends the Chargeback?
If we successfully defend the chargeback on your behalf, the face-value charge will be reversed/cancelled from your account.
The administration fee will remain applicable. 💳
📚 More Information
🔗 Want to learn more about chargebacks and how to avoid them? See our Chargeback FAQs here.