⚡ It's Streamlined
Using PayPal can help you secure more conversions by making the buying process quick and easy.
Returning customers can benefit from a 1-click checkout experience, allowing them to pay directly from their PayPal wallet or use a saved card. 💳
This means the time between reserving tickets and completing the purchase is kept to a minimum. 🎟️
📸 Checkout experience for a returning visitor, giving a 1-click checkout to an existing card, or the option to use Pay in 3 or Pay in 30 days.
🕐 Last-Minute Sales
Skiddle also offers Pay Later with PayPal Pay in 3 & Pay in 30 days.
Pay in 3⏲️
For orders between £20 and £3,000, customers can pay in three interest-free payments.
Pay in 30 days⏲️
For orders between £1 and £900 customers can pay in 30 days.
Making both a great option for higher-value ticket purchases such as festivals. 🎪
Pay in 3 and Pay in 30 days can help customers make those last-minute decisions to attend an event without having to pay the full amount upfront.
It allows customers to:
💰 Spread the cost of their tickets
📅 Budget more easily
🎟️ Make last-minute purchases
🎉 Take advantage of events during busy periods such as festival season
💡 How Pay in 3 works: Customers split their payment into 3 equal payments over 3 months.
💡How Pay in 30 days works: Customers select pay in 30 days; one repayment is taken automatically 30 days after the order is processed.
There are no late fees or interest, and payments are taken automatically.
When your customers choose one of the pay later options, you’ll receive the full face value of the ticket while the customer has an agreement to pay the remaining balance directly with PayPal.
There’s no disadvantage to you or your event, and both options can be used right up until the day of the event, unlike other payment plans. 🎟️
⚠️ Disputes & Customer Queries
PayPal offers its own dispute resolution service, which can lead to an increase in disputed transactions.
Rest assured, as part of the Skiddle service and as your ticket platform, we’ll always endeavour to defend disputes and claims on your behalf. 🛡️
A customer can open a dispute after their payment has been received. Once a dispute is opened, there is a 20-day window to resolve it.
We ask that you work with us to help settle disputes in your favour and prevent them from becoming a claim. This means:
💬 Responding quickly to customer queries
🤝 Working with us to resolve disputes
⚡ Providing information promptly when requested
🎟️ Ensuring customers receive the correct resolution
If a customer is unhappy with the solution provided, they may escalate the dispute to a claim, which is similar to a chargeback.
⏰ Please note: A customer cannot escalate a dispute to a claim until 7 days after payment has been received.
When a dispute or claim is raised, a £12.50 + VAT admin fee will be applied to your account.
🛡️ What Can You Do to Avoid Disputes?
It's your responsibility to ensure that customers who have paid for tickets are admitted to your event. 🎟️🚪
If you deny entry to a customer, a face-value refund should be issued to them via the Promotion Centre.
If your event is unfortunately postponed or cancelled, make sure customers are provided with their options in good time. This allows them to receive a refund should they wish to opt for one.
Taking these steps can help reduce disputes and ensure customers have a positive experience. 👍