💳 Everything Payment Plans

Payment Plans are a great way to boost sales for higher-value tickets, such as festivals, conferences and large-scale club events.

They allow customers to spread the cost of their ticket over several monthly payments, making your event more affordable and potentially encouraging more customers to book.

A Payment Plan allows customers to spread the cost of their ticket over a number of months, rather than paying the full amount upfront.

Payment Plan tickets are split into three main parts:

Customers will not receive their tickets until the Payment Plan has been completed.

Payment Plans are displayed in the Promotion Centre across the three different stages.

The availability column shows how many customers have purchased or completed each stage.

Shows the total number of customers who have purchased a Payment Plan ticket.

Shows how many customers have successfully paid each instalment.

The number may decrease as you move through the instalments, as not every customer will necessarily have completed the previous payment.

Shows how many customers have completed their Payment Plan and will receive their barcode to attend the event.

Please note: Customers will complete their Payment Plans at different times depending on when the deposit ticket goes off sale, so these figures can vary.

Customers agree to the Payment Plan when they purchase the deposit ticket.

The deposit is charged immediately to their credit or debit card, along with the applicable booking fee and delivery charges.

The deposit is non-refundable, and customers cannot claim this payment back unless the event is cancelled or postponed.

Once the deposit has been successfully purchased, Skiddle will automatically debit the customer's card for the remaining instalments.

Payments are taken on or around the 1st of each month.

There will always be at least one calendar month between the deposit payment and the first instalment.

If a Payment Plan's initial payment is made in January, the first automated instalment will be taken on or around 1st March, followed by the remaining monthly payments.

Ready to create your own Payment Plan? Follow these steps.

Head to View All Events and click on the event you want to add the Payment Plan to.

On the View Tickets page, click the arrow next to Create Ticket and select Create Payment Plan Ticket.

Give your Payment Plan a clear name so customers understand exactly what they're purchasing and how long the payment schedule lasts.

We recommend using the following format:

Ticket Name – Number of Payments – Month Payment Plan

For example:

Festival Weekend – 3 Payments – Monthly Payment Plan

Enter the date and time you want the Payment Plan to go on sale.

You can choose to make the initial deposit cheaper than the subsequent instalments.

However, it's important to calculate your prices carefully so that the total of the deposit and instalments equals the correct ticket price.

⚠️ These prices cannot be changed once the Payment Plan has been created.

You could split the cost into:

Total: £75

Or:

Total: £75

For a £45 ticket split into two payments:

Total: £45

Enter:

Make sure the figures add up to the correct total ticket value.

You'll see the Terms & Conditions displayed on the right-hand side of the setup screen.

These explain to customers when payments will be taken from their account.

👀 It's worth checking these carefully before creating your Payment Plan to make sure everything has been set up correctly.

Payment Plans cannot be edited once they have been saved.

Before finalising, make sure you've checked:

Once you're happy, click Create Payment Plan.

🎉 That's it! Your Payment Plan is ready to go.

🎥 For more visual learners, please see our handy How To video below: