🤔 What Is Re:Sell?
Re:Sell is Skiddle's official ticket resale platform, allowing customers to resell unwanted tickets safely and securely.
Unofficial resale channels can leave customers at risk of purchasing fraudulent or invalid tickets. With Re:Sell, Skiddle can verify that tickets are genuine and ensure the ticket is transferred correctly.
Tickets can only be resold at face value, helping prevent ticket touting and resale for profit.
When a customer adds their ticket to Re:Sell, we attempt to resell it through our sales channels. If successful:
🎟️ The ticket is transferred to the new customer.
💷 The original customer receives a refund of the ticket's face value.
🔄 The original ticket barcode is cancelled and a new one is issued.
If the ticket isn't resold before the expiry time, it is returned to the original customer.
⚙️ How Do I Activate Re:Sell?
To activate Re:Sell, see our guide:
📈 What Are the Benefits of Using Re:Sell?
Re:Sell can help reduce the number of no-shows at your event, potentially increasing spending on areas such as bars and merchandise. 🍻
It also provides a safer alternative to unofficial resale channels, where tickets may be sold above face value or fraudulently.
With Re:Sell:
✅ Tickets are verified as genuine.
🔒 Ticket transfers happen securely within Skiddle.
💷 Tickets cannot be resold above face value.
🎟️ New customers receive valid tickets.
🚫 The original ticket is cancelled once listed for resale.
💰 Is There a Cost to Me or the Customer?
There is no cost to the promoter for using Re:Sell.
The customer reselling their ticket will forfeit the original booking fee, which is not refunded.
The new customer pays the ticket's face value plus any applicable booking fee, as normal.
🔄 Does Re:Sell Affect Skiddle's Fair Refund Policy?
No.
If your event is cancelled or postponed, refunds will be processed as usual.
🎟️ Which Tickets Can Be Resold?
Only tickets using the RapidScan service can be returned and resold. This allows us to cancel the original ticket and issue a new one.
For a ticket to be eligible for Re:Sell, it must:
🎟️ Be sold out at its allocation.
🔓 Be open.
📊 Have its allocation fully sold, e.g. 300/300.
❌ Not be a payment plan ticket.
🛒 What Happens When Tickets Are Released?
When tickets become available through Re:Sell, they may initially appear as sold out while tickets are being held in customers' baskets.
Any tickets that remain available, or are rejected by customers, will then return to general sale.
🔐 What Happens to Resold Ticket Barcodes?
When a ticket is listed for Re:Sell, its original barcode is automatically cancelled.
Once the ticket is resold:
❌ The original barcode can no longer be used.
🎟️ A new barcode is generated for the new customer.
📧 The original customer is notified by email.
This ensures only the new ticket holder can enter the event.
💷 What Happens If a First Release Ticket Is Resold but we are on a further release?
If a customer resells a first-release ticket after you have moved onto a later ticket tier, the ticket will be returned to the selling pool and resold at the current price.
If you use our automated ticket tier system, this happens automatically.
Otherwise, you can manually choose which ticket tier the resale should use.
The original customer receives the full face value they paid if the ticket sells. Any additional funds generated from the higher ticket price go directly to the promoter.
⚙️ Can I Choose Which Ticket Type Is Resold?
Yes.
You can manually nominate a different ticket type to be used when a ticket is resold.
The ticket you nominate must be:
👁️ Visible to customers.
🔓 Open for sale.
💳 What Happens to Payment Plan Tickets?
Customers must have fully paid their payment plan before their tickets are eligible for Re:Sell.
Once resold, the original customer receives a refund for the face value they paid.
You should nominate which ticket type should be sold as the replacement.
⏰ What Happens If a Ticket Doesn't Sell?
If a customer's ticket hasn't been resold by the specified expiry time, they will be notified and the ticket will be returned to them.
🎟️ What If Only Some Tickets From an Order Are Resold?
If only part of an order is resold:
The customer keeps any tickets that haven't sold.
💷 They are only refunded for the tickets that have been successfully resold.
💰 What If I've Already Been Paid for the Tickets?
If you have already received remittance for tickets that are subsequently resold, a charge will be added to your account for the resold tickets.
You will then receive a new remittance for the replacement ticket sale.
If the tickets sell for the same amount, this will effectively net to zero. If the replacement ticket is sold at a higher tier, you will receive the difference.
📊 Where Can I See Tickets Pending Re:Sell?
There are several places within the Promotion Centre where you can view tickets pending resale.
🎟️ Tickets Overview
The tickets sold graph will show tickets currently pending resale as a blue section.
You can also view a full breakdown under the Resold Tickets menu.
📋 Orders
Within the orders admin screen, returned orders will be highlighted with a red box and returned arrow.
🔢 How Is the Resale Order Determined?
Tickets are placed into a resale queue.
Tickets returned first are placed at the start of the queue and will therefore be offered for resale first.
🎟️ Can I Choose Which Tickets Are Eligible for Re:Sell?
Any sold-out tickets are eligible for Re:Sell if you have enabled the service.
You can also disable Re:Sell for specific ticket types if required.
🚫 Can I Opt Out of Re:Sell?
Yes.
Re:Sell is currently an opt-in service, meaning it will only be available if you manually enable it for your event.
🎫 What Happens If I Release More Tickets?
Any new tickets you put on sale will be offered to customers before tickets being resold through Re:Sell.
📊 Does Re:Sell Change My Live Ticket Counts?
Generally, no.
Because tickets are transferred from one customer to another, your ticket count doesn't change when a ticket is resold.
The exception is when a ticket is resold as a higher ticket tier.
Example:
You have 4 Earlybird tickets resold as 3rd Release tickets.
Earlybird count decreases by 4.
3rd Release count increases by 4.
The overall number of tickets sold remains the same.
⏰ When Does Re:Sell Finish?
By default, Re:Sell expires 12 hours before your doors open.
You can change this by editing your ticket settings.
Once Re:Sell expires:
🎟️ Any unsold tickets are returned to the original customer.
🔒 No further tickets can be resold.
If you close your tickets early, any tickets still pending resale will also be returned to the original purchaser.
❌ What Happens If I Cancel or Postpone My Event?
If your event is cancelled, any tickets currently listed for Re:Sell will also be cancelled.
The original purchaser will receive the refund.
🔄 Can a Customer Reverse a Re:Sell?
Once a ticket has been successfully resold, the process cannot be reversed.
If the original customer wants to attend the event, they will need to purchase a new ticket.
🎟️ How Many Tickets Can a Customer Resell?
Customers can resell any number of tickets from their own order.
There are currently no additional restrictions on the number or value of tickets they can return for resale.