How long do customers have to review their options?

How long can customers request a refund via their order history

Updated over a week ago

Customers have 7, 14, 21, 30, 60 or 90 days depending on your choice to review their options and refund themselves automatically if they choose via a link in their order history

Once the grace period has lapsed, any requests which are received after this point, the customer will be refunded by our Customer Care team or be advised to contact you directly via the contact form in their order history, your website contact means or social media channels. Please note, this will vary depending upon your preference at the time of postponement.

If you would like to extend the 7-day automatic options window, please get in touch with either your designated Account Manager - or our Account Support Team -

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