If your customer has an issue with their order it may be helpful to direct them to their order history at skiddle.com/orders. From here they can edit their details, download their tickets, resend receipts, and view their options for cancelled or postponed events.

There’s also lots of useful information in the Customer Help section of the Skiddle Help Centre where they can search for a resolution, or submit a request with our customer care team if it can’t be resolved there.

If the problem can’t be resolved there they may need to get in touch with our customer care department. To do so they can submit a request in the Help Centre from the bottom of any article which will be picked up by a member of the Customer Care team.

Please note: We never, under any circumstances, give out our promoters’ contact details.

However, if you have opted to have all refund requests referred to you, we have created a form which allows customers to directly contact you, with their email landing in your inbox.

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