If you have chosen for refund-requests to be referred to you instead of our Customer Care team dealing with them, customer emails will be directed to your main account email.

However, if you have a specific email for these to be directed to, please update your contact details in the 'My profile' settings on the dashboard in the Promotion Centre.

Here you will be able to add in your enquiries email address.


Should you wish to opt-out from customers being able to email you directly from their order history, please select to 'disable enquiries form'. Any refund-requests we then receive will be instructed to contact you via your event official website and social media platforms.

Disclaimer: This article contains information applicable to this promotion centre. This isn't currently available in the beta PC, you need to use the Promotion Centre V 1 for this.

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