How to postpone an event
Updated over a week ago

To postpone your event, head to the Promotion Centre.

Click Manage Events > View My Events Overview and select the event you need to postpone.

On the left-hand side in the ‘Edit Details’ box there is an option to ‘Cancel/Postpone’ - Select this.

Select ‘Postpone’.

Please enter the new date in which your event has been rescheduled to. Alternatively, if this is not confirmed please tick the box 'date to be confirmed'.

Please enter the reason why you are postponing your event, for example 'unforeseen circumstances'.

Next, select how many days you would like customers to be able to claim a refund via their order history.

Outside of the refund window - Please select how you would like refunds to be handled.

Then select ‘preview’.

You are then taken to a preview of the email which your customers will receive.

Select the 'Confirm Postponement' button.

Customers will be notified of the postponement by email and if you have stated your new date, the email will include an options link, one of which allows them to refund their order.

Tickets will be moved over to the new date within 24 hours of the postponement. If the event is postponed on the weekend, the tickets will be moved the following Monday, providing Monday isn't a Bank Holiday.

If you have postponed your event as TBC - please refer to the guide below when you're ready to list your new date.

How do I create my new listing for my TBC postponed event?

For more visual learners please see our handy How To video below:

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