PLEASE NOTE: This feature is not yet live on Promotion Centre, please head here to see how to cancel/postpone your event in the Legacy Promotion Centre.

To cancel your event, You need to log into your account via the promotion centre here. From here click on the name of the event you are wishing to cancel. Once selected click on Manage Event on the left-hand side of the page, then click Cancel / Postpone (shown below).

Select 'Cancelled' and click 'Next Step'.

In this box enter the reason for cancelling your event (this will be displayed to customers)

Click 'Next Step'

Read over the preview of the email that is going to be sent out to customers. Once happy click 'Confirm event cancellation'

You have successfully cancelled your event.

We will then receive notification of this cancellation.

Refunds are processed automatically, within 48 hours be that a working day. Any cancellations processed at the weekend refunds will be processed the following Monday.

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