To announce the venue for your event at a "Secret Venue" or "TBC Venue" all you need to do is drop the Account Support team an email from the email address on your account and provide us with the name and address of the venue.
Our email is firstname.lastname@example.org
Once updated, we will email all customers to notify them of the event venue.
Customers are NOT entitled to a refund upon notification of the venue as they have purchased knowing this information will be revealed to them later.
It is essential that we announce your venue for the event at some point to ensure customers know where to go to attend your event and therefore we recommend announcing "Secret Venues" or TBC Venues" at least 48 hours before the event is due to take place.