First up, using PayPal can help you secure more conversions. The buying process is streamlined, with a 1-click experience for returning customers. With PayPal, customers can pay directly from the funds in their PayPal wallet or use saved cards. As such, the time taken from reserving tickets to completing their purchase is very quick.
Checkout experience for a returning visitor, giving a 1-click checkout to an existing card, or the option to use Pay-In-3.
Last minute sales
Skiddle will now also offer ‘Pay Later with PayPal Pay in 3’. For orders between £30 and £2,000, customers will be able to pay in three interest-free payments. It’s a perfect solution for high-value ticket purchases like festivals. Buyers can make that last-minute decision to attend the event, free from the drawbacks of spending a large amount of money in a short space of time. They can budget easier, and you can take advantage of the increased interest in events around festival season or for last minute plans.
When using Pay-In-3, customers can split their payment over 3 equal payments, over 3 months. There’s no late fees or interest due, all payments are taken automatically.
When your customers opt to ‘Pay Later with PayPal Pay in 3’, you will receive the full face value of the ticket whilst your customers have an agreement to pay the remaining order balance with PayPal at no disadvantage to you or your event. What’s more, it can be used right up until the day of the event, unlike other Payment Plans.
As a head's up, we wanted to let you know that PayPal does offer a dispute resolution service, which can lead to a small increase in disputed transactions. Rest assured, as always, that as part of the Skiddle service and as your ticket platform, we'll endeavour to defend disputes and claims with commitment.
Please Note: Paypal pay in 3 is NOT available on the Skiddle app.
Disputes and customer queries
As a head's up, we wanted to let you know that PayPal tends to side with the customer on disputes. Rest assured, as always, that as part of the Skiddle service and as your ticket platform, we'll endeavour to defend disputes and claims with commitment.
A customer can open a dispute anytime after the payment has been received. From then, there is a twenty-day window to settle the dispute. Therefore, we ask that you cooperate with us to ensure we do our best to settle these disputes in your favour and deter the case from becoming a claim. This means providing quick responses to customers when they are unhappy. Should the customer be unsatisfied with the solution provided and they may further the dispute to a claim which is similar to a chargeback. Please note, a customer cannot escalate it to a claim until 7 days after payment has been received.
When a dispute or claim is raised, a £12.50 + VAT admin fee will be applied to your account.
What can you do to avoid disputes?
We'd also like to remind you that it's your responsibility to ensure that customers who have paid for tickets are admitted to your event. If you deny entry, a face-value refund should be issued to them via the Promotion Centre. If your event is unfortunately postponed or cancelled, please ensure that customers are provided with their options within good time, allowing them to receive a refund should they wish to opt for one.