At Skiddle, from Monday 26th April 2021 we have taken the action to block ticket downloads before events. This is to help to combat ticket touting and unauthorised duplication of tickets.

Should your customers get in touch with you regarding this, tell them not to worry and they will be available to download 6 weeks before the event.

If your event is less than 6 weeks away, their tickets will show.

As shown below customers will be made aware of this through their order history.

If you have any questions please contact your dedicated Account Manager or our Account Support team. You can reach the team directly on promoters@skiddle.com or 0333 3010301 between the hours of 9am to 5pm Monday to Friday.

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