Currently, there's understandably a lot of frustration when an event sells out and customers can't get their hands on tickets. Often this is just an unavoidable situation for very popular events. But sometimes, additional tickets are released by the promoter, or customers who can no longer go add their tickets for resale via our official face-value ticket exchange platform Re:Sell.

Unless customers are watching the event page like a hawk, it's easy to miss out on these extra tickets. Sometimes they start appearing on secondary ticketing outlets or purchased by touts. Others might not be purchased at all as customers don't spot them in time.

Thats why we launched Waiting List. When an event sells out, we'll automatically enable Waiting List, giving customers the opportunity to add themselves to a queue for tickets. When additional tickets are released (either from the promoter, or via Re:Sell), we will reserve tickets for customers on the waiting list on a first-come-first-served basis.


When additional tickets are released (either from the promoter or via Re:Sell), we will reserve tickets for customers on the waiting list on a first-come-first-served basis.

Customers then get 20 minutes to claim the tickets allocated to them, via SMS, App Push, and Email alerts. Tickets are safely reserved in customer's baskets. Any remaining tickets are released to the public.

If customers don't claim the tickets allocated to them, they quickly move to the next person on the list, or to the public if the list has been exhausted.

When your event sells out the Waiting list is enabled automatically. If you would like to disable the waiting list on your event head to the Promotion Centre and locate the event you would like to disable the waiting list for.

On the left-hand side select <Manage Waiting List>.

Choose to enable or disable your waiting list.

In the second tab, you can view the list which will outline who is waiting and for how many tickets.

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