Customers are able to purchase refund protection for their order upon checkout. This entitles them for a possible refund should their claim fall outside of Skiddle's standard terms regarding event cancellation or postponement.

For a concise overview of the Refund Protection scheme at Skiddle, please see the link below.

https://www.skiddle.com/refund-protection.php

Should your customers have purchased Refund Protection at the time of their order, they are entitled to claim a refund via our third-party insurance provider if they have had to self-isolate due to symptoms of Covid-19/Coronavirus. They are advised to contact our third-party insurance provider, Vista directly for guidance on the matter.

Please Note: Claims can be made up to 30 days after the date of the event

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